Privacy Policy
Effective Date: May 2026
Welcome to Elevate Spine & Health. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and communicate information submitted through our website, contact forms, phone system, text messaging services, social media platforms, and related communication channels.
By using our website or contacting our office, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide through our website, Microsoft Forms, phone calls, text messages, social media messaging, or other communication methods, including:
Full name
Phone number
Email address
Basic appointment request information
General reason for visit or inquiry
We do not request sensitive medical information through our website forms, text messaging, or social media messaging platforms.
2. How We Use Your Information
Information submitted to Elevate Spine & Health may be used for purposes including:
Responding to appointment requests or inquiries
Communicating regarding scheduling or services
Providing customer support
Sending appointment reminders or office updates
Improving our website and patient experience
Maintaining business and communication records
We do not sell or rent your personal information to third parties.
3. Text Messaging, Phone Calls & Electronic Communication
By contacting our office or submitting your information through our website or forms, you consent to receive communications from Elevate Spine & Health through:
Phone calls
SMS/text messaging
Email communication
Social media messaging platforms
Standard messaging and data rates may apply depending on your mobile carrier.
Phone calls may be recorded for quality assurance, training, operational, or business purposes.
You may opt out of non-essential communications at any time by contacting our office directly.
Elevate Spine & Health LLC does not share mobile numbers, text messaging originator opt-in data, or consent with any third parties or affiliates for marketing or promotional purposes.
Mobile information may be shared only with subcontractors and service providers that support the delivery of SMS services, such as messaging platforms, telecommunications providers, or customer support vendors. This information is used solely to provide and operate the messaging service.
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
4. HIPAA & Medical Information Disclaimer
Elevate Spine & Health values patient privacy and takes reasonable steps to protect personal information.
However, website forms, text messaging, email communication, social media messaging, and other electronic communication methods may not always be fully secure or HIPAA-compliant communication channels.
Please do not submit sensitive medical information, protected health information (PHI), insurance information, medical records, Social Security numbers, or other confidential health information through general website forms, email, text messages, or social media messaging.
Protected health information shared during official patient care and documentation processes is handled in accordance with applicable healthcare privacy regulations and office policies.
5. Third-Party Services
Our website and communication systems may utilize third-party services and platforms, including but not limited to:
Microsoft Forms
Squarespace
QO communication services
Google Maps
Google Analytics
Social media platforms
Future advertising or analytics providers
These third-party platforms may collect technical information, cookies, analytics data, or communication information in accordance with their own privacy policies.
Elevate Spine & Health is not responsible for the privacy practices of third-party services or external websites.
6. Cookies & Analytics
Our website may use cookies, analytics tools, and tracking technologies to help improve website functionality, user experience, and marketing performance.
This may include:
Website traffic analysis
Visitor behavior tracking
Advertising performance monitoring
Device/browser information
You may disable cookies through your browser settings if preferred.
7. Data Security
We take reasonable administrative, technical, and operational measures to help protect the information submitted to our office.
However, no method of electronic communication, website transmission, or internet storage can be guaranteed to be completely secure. By using our website and communication channels, you acknowledge and accept these risks.
8. Children & Minors
Our services are not intended for individuals under the age of 18 without parental consent or involvement where applicable.
If we become aware that information has been submitted by a minor without appropriate authorization, we may remove that information from our records.
9. Requesting Removal of Information
You may request removal of your contact information or communication preferences from our records by contacting our office directly.
Certain records may be retained as required for legal, operational, regulatory, or healthcare-related purposes.
10. Social Media Communication
If you contact us through social media platforms, please avoid sending sensitive medical or personal health information through direct messages or public comments.
Social media platforms operate independently and may not provide secure or HIPAA-compliant communication channels.
11. Updates to This Policy
Elevate Spine & Health reserves the right to update or modify this Privacy Policy at any time without prior notice.
Updated versions will be posted on this page with the revised effective date.
12. Contact Information
Elevate Spine & Health
3129 Kingsley Drive, Suite 1940
Pearland, Texas 77584
Phone: (281) 502-4741
Email: drtyler@elevatespinehealth.com
Office Hours:
Monday – Thursday: 9:00 AM – 1:00 PM, 2:00 PM – 6:00 PM
Friday: 9:00 AM – 1:00 PM
Saturday & Sunday: Closed